How To Change Mlb Password

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MBL has taken certain steps to implement certain recommended guidance and recommendations issued by public health agencies for slowing the transmission of COVID-19, including, without limitation, the access/use restrictions set forth above. The MBL COVID-19 Safe Play (and other resources provided by the MN Department of Health and Centers for Disease Control) can be reviewed at http://myas.org/covid-19/resources/. The undersigned acknowledges and agrees that the MBL may revise its procedures at any time based on updated recommended guidance and recommendations issued by public health agencies and further agrees to comply with the MBL’s revised procedures prior to utilizing the facilities and services, and/or prior to participating in the programs of the MBL. The undersigned further acknowledges and agrees that, due to the nature of the facilities, services, and programs offered by the MBL, social distancing of 6 feet per person among children and their fellow participants or others is not always possible. The undersigned fully understands and appreciates both the known and potential dangers of participating in the programs and/or utilizing the facilities and services of the MBL and acknowledges that use thereof by the undersigned and/or such participating children may, despite the MBL’s reasonable efforts to mitigate such dangers, result in exposure to COVID-19, which could result in quarantine requirements, serious illness, disability, and/or death.

At Bat will be redesigned in 2016 for devices running iOS 8 or greater. If your device is capable of updating to iOS 8 or greater, we recommend completing this process to take advantage of the latest application features. Devices not running iOS 8 or greater can continue using At Bat 6.4.1, however version 6.4.1 will not receive any new updates in 2016.

Supported Devices

You can continue to edit and swap any player up until the start of their individual game time for NFL, MLB, NBA, NHL, CFL, CFB, CBB, Soccer, EL, WNBA and XFL contests. Players will lock at the start time of the contest for Golf, MMA, NASCAR, LoL, CS:GO and RL. Pick 1 Player Mode, select the 'N Team' and enter as the password '1198'. Beat all the teams and at the ending, when the player is getting thrown up and down in the air, hold Start to go to the title screen.

Supported Apple Devices (must be running iOS operating system version 5 or 6):

  • iPhone 3GS or newer
  • iPad (All)
  • iPad Mini (All)
  • iPod Touch 3rd Generation or newer

Note:At Bat will be redesigned in 2015 for devices running iOS 7 or greater. If your device is capable of updating to iOS 7 or greater, we recommend completing this process to take advantage of the latest application features. Devices not running iOS 7 can continue using At Bat 6.4.1, however version 6.4.1 will not receive any new updates in 2015.

  • Choosing a Level of Access

    At Bat is a free download from the Apple App Store and has two levels of access, offering both free and optional paid subscription features. Free access to At Bat includes breaking news, scores, standings, schedules, interactive rosters, player stats, push notifications and much more. For access to At Bat paid subscription features during the offseason, which include the ability to watch 2015 MLB.TV archives, you can purchase a subscription to At Bat. At Bat purchase information is detailed in the 'Subscription Information and Management' section. MLB.TV Premium subscribers receive access to At Bat subscription features for free and can review the 'MLB.TV Premium Login Information' section below for instructions on redeeming the entitlement using the 'Subscriber Login' option.

    When first starting At Bat, you will be presented with the below options which will determine the level of access you will have while using the At Bat application (free vs. paid subscription).

    Go To Lite

    Users who wish to utilize the free features of At Bat such as the scoreboard, news, stats, and standings will choose this option. Users will be prompted with an option to purchase an At Bat paid subscription from Apple iTunes when accessing premium features such as Classic Games.

    Subscribe to At Bat

    At Bat can be purchased from Apple iTunes at a monthly or seasonal rate. Please see the 'Subscription Information and Management' section for additional information about Apple iTunes in-app purchases.

    Subscriber Login

    Subscribers who have connected a purchase of At Bat to their MLB.com account will use this option to enable At Bat paid subscription features on their supported Apple devices by entering their MLB.com credentials.

    Restore

    Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase.

    An Apple TV in-app purchase cannot be 'Restored' to a mobile device. An Apple TV in-app purchase must first be 'connected' to a MLB.com account for portability in order to access subscription features on compatible mobile devices by signing into the application with valid MLB.com credentials.

  • MLB.TV Premium Login Information

    If you purchased MLB.TV Premium from the MLB.com website, please follow the below steps to activate MLB.TV access through At Bat.

    1. Tap on the 'Log In or Subscriber Login' option when prompted with the initial paywall
    2. Login using your MLB.com credentials

Subscription Information and Management

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  • Apple iTunes In-App Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through At Bat in-app purchase from Apple iTunes (not directly from the MLB.com website), please review the information below. If you have completed your purchase through the MLB.com website, please see the section 'MLB.com Website Purchase and Cancellation Information.'

    Purchasing an Apple iTunes Subscription

    In-app purchases are purchased from and billed by Apple iTunes, not MLB.com. These purchases are subject to the terms and conditions of Apple iTunes. All billing and refund inquiries must be directed to Apple iTunes. MLB.com does not have access to Apple iTunes accounts or transactions. If you wish to confirm the type of subscription that has been purchased from Apple iTunes, please consult your Apple iTunes account or receipt as each subscription will have a unique billing name.

    The At Bat 15 annual subscription (billed as 'At Bat 15') is valid for the entire 2015 season (Spring Training through the Postseason) including offseason news and video. The purchase will expire prior to the start of 2016 Spring Training and will not be automatically renewed.

    The At Bat Premium Annual purchase (billed as 'At Bat Premium Annual') is valid for one year and will be re-billed every year by Apple iTunes until cancelled by the user. Apple iTunes will send an e-mail well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

    The At Bat Premium monthly (billed as 'At Bat Premium Monthly') purchase is valid for 30 days and will be re-billed every 30 days year-round by Apple iTunes until cancelled by the user. Apple iTunes will send a monthly e-mail well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

    The MLB.TV Premium Monthly purchase is valid for 30 days and will be re-billed every 30 days year-round by Apple iTunes until cancelled by the user. Apple iTunes will send a monthly e-mail well in advance of renewal containing a hyperlink to manage the subscription. Apple iTunes subscriptions can be managed from a mobile device or computer that uses the same Apple ID as the initial purchase. MLB.com cannot manage Apple iTunes subscriptions. Apple iTunes cancellation steps are listed below for your convenience.

    Accessing your Apple iTunes In-App Purchase on other Supported Devices

    A major benefit of connecting your Apple iTunes purchase to an MLB.com account is being able to access the purchase across your compatible Apple, Android and Kindle Fire/Fire Phone mobile devices. You will also have access to Gameday Audio using your personal computer. Separate purchases are no longer required. Connecting a purchase to an MLB.com account also allows Customer Service to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB.com account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB.com account. If you connect the purchase to a second MLB.com account, the first account will lose all entitlements.

    1. Open your At Bat application
    2. Tap on the 'More' tab
    3. Tap on the 'Settings' gear from the main menu
    4. Tap on 'Connect Purchase to MLB.com' and log in with existing MLB.com credentials or register for a new account

    Restoring a previous Apple iTunes purchase

    Subscribers who have made an in-app purchase through Apple iTunes on a mobile device will use the Restore button on the paywall, for example, when re-installing the application on an existing Apple or new Apple device. A restore can only be completed on devices which share the same Apple ID as the initial purchase.

    An Apple TV in-app purchase cannot be 'Restored' to a mobile device. An Apple TV in-app purchase must first be 'connected' to a MLB.com account for portability in order to access subscription features on compatible mobile devices by signing into the application with valid MLB.com credentials.

    Cancelling an Apple iTunes Subscription

    • On your iPhone, iPad, or iPod touch
      1. On the Home screen, tap Settings.
      2. Tap iTunes & App Store.
      3. Tap your Apple ID.
      4. Tap View Apple ID. You might need to sign in.
      5. Under Subscriptions, tap Manage. If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
      6. Tap the subscription that you want to manage.
      7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.
    • On your Mac or PC
      1. Open iTunes.
      2. Click Sign In and enter your Apple ID.
      3. Click your name, and select Account Info from the drop-down menu.
      4. Enter your password again.
      5. On the Account Information screen: Scroll to the Settings section.
      6. To the right of Subscriptions, click Manage. If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
      7. Choose the subscription you want to manage.
      8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal. Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.
  • MLB.com Website Purchase and Cancellation Information

    If you have purchased a subscription to At Bat directly through the MLB.com website (not through At Bat in-app purchase from Apple iTunes), please review the information below. If you have completed your purchase through At Bat in-app purchase, please see the section 'Apple iTunes In-App Purchase and Cancellation Information.'

    Purchasing a MLB.com Subscription

    Subscriptions are purchased from and billed by MLB.com. These subscriptions are subject to the terms and conditions of MLB.com. All billing and refund inquiries must be directed to MLB.com.

    The At Bat 15 Annual subscription is valid for the entire 2015 season (Spring Training through the Postseason) including offseason news and video. The purchase will auto-renew on or around February 21, 2016 at the prior year's regular full yearly price.

    The At Bat Premium Monthly subscription is valid for one month and will automatically renew each month at the current year's regular full monthly price. Renewal will occur year-round until cancelled by the user.

    For a limited time, At Bat subscriptions can be gifted for the holidays. At Bat gift subscriptions are valid from the date of redemption through the entire 2016 season (Spring Training through the Postseason) including offseason news and video. The At Bat gift subscription will not auto-renew for the 2017 season.

    • Redeeming an At Bat 16 Annual Gift Subscription
      1. The recipient of a gift subscription will receive an e-mail based on a date defined by the sender.
      2. The recipient will click on the unique link provided in the e-mail to enter the activation flow.

      3. The recipient will sign in with an existing MLB.com account or register for a new MLB.com account. After completing the process, the recipient will use the 'Subscriber Login' option to enable At Bat features on their supported Apple and Android mobile devices. This button will be available during initial launch of At Bat, or when tapping on At Bat features such as Classic Games.

        Note: In the event a gift is cancelled and a refund is provided, the gift recipient may not receive notification and will be unable to redeem or access the subscription.

    Accessing your MLB.com At Bat Subscription on other Supported Devices

    Subscribers who have made a purchase of At Bat through MLB.com will use the 'Subscriber Login' button to enable At Bat paid subscription features on their supported Apple, Android, and Kindle Fire/Fire Phone mobile devices as well as personal computers.

    Cancelling a MLB.com At Bat Subscription

    Customers that have purchased At Bat directly from the MLB.com website and not through an appstore (Apple iTunes/Google Play) may cancel their At Bat subscription by contacting Customer Service at 866-800-1275 (US) / 512-434-1542 (International) or submitting an inquiry.

    Cancelling At Bat 15 Auto-Renewal

    Customers that have purchased At Bat directly from the MLB.com website and not through an appstore (Apple iTunes/Google Play) may cancel their At Bat auto-renewal by contacting Customer Service at 866-800-1275 (US) / 512-434-1542 (International) or submitting an inquiry.

    Refund Policy for MLB.com At Bat Purchases

    MLB.com will honor a refund request for At Bat 15 Annual subscriptions made within 5 days of your first subscription purchase date within an MLB season. There is a limit of one refund per person on a given subscription purchase (e.g. At Bat 15) within any given MLB season.

    At Bat Premium Monthly subscriptions are non-refundable after purchase.

  • Watching MLB.TV and Classic Games

    Classic Games

    Classic games, consisting of memorable matchups or events, are selected by MLB.com. The games can be streamed in the application, or purchased from Apple iTunes. To access classic games, tap on the 'MLB.com' icon in the upper left, tap on the 'Videos' section and tap on the 'Classics' section. Tapping on the 'filter' icon will allow you to sort games by categories, the 'i' icon will display a blurb about the game, and the 'action' icon will allow you to purchase the game from Apple iTunes. This feature is available to At Bat paid subscribers.

    MLB.TV Live and Archived Games

    MLB.TV subscribers will be able to watch archives of past games within At Bat. To access MLB.TV content, tap on the 'TV' icon in the upper right and tap on the desired game.

    MLB.TV can be accessed from one mobile device and one desktop concurrently. Attempts to access MLB.TV on additional devices will be prevented. If you share your account information with other people, your account may be prevented from accessing MLB.TV. If you are worried that others are accessing your account, you should change your password under your account profile on your desktop. In rare cases, customers forget to log out of their accounts on one computer and try to log in on a separate device. Since sharing a single username and password is strictly prohibited and does not work, you will get an error message. If you receive such a message, please contact Customer Service.

    If you are experiencing difficulty with MLB.TV content, please visit the 'Troubleshooting' section to view steps you can take to resolve the behavior you may be experiencing.

  • Settings

    At Bat 'Settings' can be accessed by tapping on the '...' tab and then the 'Settings' gear icon in the upper right.

    MLB.com Account

    • The MLB.com Account setting allows a user to log in with their MLB.com credentials.
    • MLB.TV Premium subscribers and subscribers who have connected a purchase of At Bat to their MLB.com account will use this option to enable At Bat 14 features on their supported Apple devices.
    • MLB.TV subscribers who made a purchase of At Bat 14 will use this option to enable MLB.TV features on their devices.

    Push Notifications

    • At Bat and At Bat 14 can deliver push notifications to your device during the season if enabled. See the 'Subscribing to Push Notifications' section for additional information on subscribing and managing your push notifications.

    Connect Purchase to MLB.com

    • A major benefit of connecting your Apple iTunes purchase to an MLB.com account is being able to access the purchase across your compatible Apple, Android and Kindle Fire/Fire Phone mobile devices. You will also have access to Gameday Audio using your personal computer. Separate purchases are no longer required. Connecting a purchase to an MLB.com account also allows support to better assist you with inquiries and troubleshooting. You will have an opportunity to connect your purchase to an MLB.com account after making the purchase, or it can be completed at a later time. You can only connect an Apple iTunes purchase to one MLB.com account. If you connect the purchase to a second MLB.com account, the first account will lose all entitlements.
      • Tap on 'Connect Purchase to MLB.com' and log in with existing MLB.com credentials or register for a new account

    Social Networks

    • At Bat's Facebook integration will allow you to post news and media to your account.
      1. Tap on 'Login' next to Facebook
      2. Enter your Facebook credentials and tap 'Log In'

    Screen Auto-Lock

    • Setting to 'Off' will prevent the screen from going dark while the application is open; this is useful when using Gameday or watching video.

    Scores

    • Scores can be hidden for live and archived games in many sections of At Bat to avoid spoilers. This option can also be configured to enable/disable by shaking the device.
    • Hide Scores
      • Slide the toggle to 'On' or 'Off' to enable or disable the hide scores functionality
    • Shake to Toggle
      • Slide the toggle to 'On' or 'Off' to enable the functionality to hide scores by shaking the device

    Gameday

    • Gameday Audio Sync
      • Enabling Gameday Audio Sync will synchronize Gameday Pitch by Pitch with the Gameday Audio feed being played. This feature only applies if Gameday Audio is using the HLS audio feed. Synchronization will not take place using the Shoutcast Default or Shoutcast Alternate audio feeds.
      • Slide the toggle to 'On' or 'Off' to enable or disable the Gameday Audio Sync functionality
    • Gameday Scout
      • Enabling Gameday Scout will provide color commentary through Gameday discussing statistical trends and tendencies. This feature is only available and visible to At Bat 14 users.
      • Slide the toggle to 'On' or 'Off' to enable or disable the Gameday Scout functionality
  • Subscribing to Push Notifications

    During initial launch, if a Favorite Team is selected, you will be prompted to choose which notifications you would like to enable. At Bat users can choose from MLB News, Team News, Game Start, Game End and Lead Change. At Bat paid subscribers can choose MLB News, Team News, Game Start, Game End, Lead Change and additional Video Highlight and Condensed Game notifications. To ensure notifications are received or to configure them at a later time, please review the below sections.

    Ensure notifications are enabled at the operating system level (Required)

    1. From the device home screen, tap on 'Settings'
    2. Tap on 'Notifications'
    3. Scroll down and tap on 'At Bat'
    4. Configure notifications to your preference
      • Ensure 'Notification Center' is set to 'On' and set the number of notifications you would like to display
      • Set the alert style to 'Banners' or 'Alerts'
        • Banners will appear across the top of your device screen and quickly disappear; alerts will overlay the screen and require an acknowledgement
      • Enabling 'Sounds' will play a sound when a notification is received
      • 'View in Lock Screen' will allow you to view notifications from your device lock screen

    Configuring Push Notifications in the At Bat application

    1. Navigate to the 'Settings' section and tap on 'Push Notifications'
    2. Ensure Notifications toggle is set to 'On'
    3. MLB News will include league-wide events such as no-hitters or record challenges
    4. Tap on a team
    5. Tap 'Enable All' or 'Disable All' to globally manage notifications or toggle each notification individually
      • Game Start - Notification when a game begins
      • Lead Change - Notification when a lead change occurs
      • Game End - Notification when a game concludes
      • Condensed Game - Notification when a condensed game is available for viewing
      • Video Highlight - Notification when a video highlight is available for viewing
      • News - Notification of a Team-specific event
  • Subscribing or Unsubscribing from a Team Calendar

    At Bat allows you to overlay a team's schedule onto your native Apple calendar application.

    Subscribing

    1. From within the At Bat application, navigate to 'Team Schedules'
    2. Tap on the team you're wishing to subscribe to
    3. Tap on the 'Subscribe' icon in the lower right of the screen
    4. Tap 'Subscribe' when prompted to initiate the process
    5. When the process has completed, you may 'View Events' to open the calendar or click 'Done' to return to At Bat

    Unsubscribing

    1. From the device home screen, tap on the 'Settings' icon
    2. Scroll down to 'Mail, Contacts, Calendars' and tap
    3. Tap on 'Subscribed Calendars'
    4. Tap on the calendar you would like to unsubscribe from
    5. Tap on 'Delete Account' and tap a second time to confirm

Troubleshooting

  • General Troubleshooting

    **ENSURE THAT YOU HAVE THE LATEST DEVICE OPERATING SYSTEM AND AT BAT VERSION PRIOR TO TROUBLESHOOTING**

    If you are experiencing difficulty with the At Bat application, please follow the steps below as they may resolve the behavior that you are experiencing.

    iOS 5.x/6.x

    1. Ensure cookies are allowed on your device. You can view this setting by navigating to your device Settings>Safari section. If cookies are not allowed, you may receive 'Authorizing/buffering' messages for audio feeds or 'Loading Movie' messages for live/archived feeds preventing you from accessing media
    2. From the iOS home screen, double tap on the Home button to open the application tray
    3. Tap and hold your finger on the application you would like to close; the icons should begin to wiggle and a minus sign will appear
    4. Tap the minus sign to close the application; it is preferred you do this to all open applications
    5. Tap the home button on the screen to close the application tray
    6. Press and hold the power button at the top of the device and the physical home button simultaneously; continue holding these buttons until the screen goes black and then an Apple logo appears
    7. The device may take a few minutes to return to the home screen
    8. Once the device returns to the home screen, please try launching the application again

    If you still experience issues after following the above steps, please switch your connectivity from cellular to Wi-Fi or Wi-Fi to cellular. While Wi-Fi connections are typically an improvement over cellular, that is not always the case. Please understand that 'bar' indicators on devices indicate the strength of a signal, but not network congestion or integrity which can impact application performance. For personal Wi-Fi connections, we recommend restarting your internet modem and router in the event a network conflict is occuring even if other devices are working properly.

  • Gameday Audio Troubleshooting

    In addition to the troubleshooting information below, please review the 'General Troubleshooting' section as it may contain steps to correct the behavior that you are experiencing.

    While a Gameday Audio stream may say 'playing' prior to the start of a game, you will only hear silence. Gameday Audio does not broadcast pre-game or post-game shows, and may not broadcast during rain delays or commercials.

    If you are receiving 'Authentication Failed' or 'Authorizing' errors when attempting to play live Gameday Audio, please navigate to the At Bat 'Settings,' tap on 'MLB.com Account' and then tap on 'Log Out.' Re-enter your MLB.com credentials. You may receive this message if you recently reset your MLB.com password but did not update the stored, application credentials or if you do not have a valid 2015 subscription.

    If you are receiving 'Connection' errors and have purchased At Bat from Apple iTunes, please attempt to initially connect or re-connect your purchase to a new or existing MLB.com account. Navigate to the At Bat 'Settings', tap on 'MLB.com Account' and then tap on 'Log out.' Re-enter your MLB.com credentials (or create a new account) and then from 'Settings', attempt to connect your purchase by tapping on 'Connect purchase to MLB.com.'

    In the event that you are unable to stream Gameday Audio using the default HTTP Live Streaming (HLS) feed, please try one of the alternate feeds.

    1. Tap 'Help' in the upper left corner of the audio player
    2. Tap on the 'Shoutcast Default' or 'Shoutcast Alternate' feed
    3. Tap 'Gameday Audio' in the upper left to return to the audio player
  • MLB.TV Troubleshooting

    In addition to the troubleshooting information below, please review the 'General Troubleshooting' section as it may contain steps to correct the behavior that you are experiencing.

    MLB.TV live and archived content is subject to blackout restrictions and relies on location data provided by the At Bat application for verification. The following factors may affect successful blackout verification.

    1. Location services are not enabled on the device
    2. GPS satellites are not visible due to being indoors/away from windows
    3. A cellular data or Wi-Fi hotspot, satellite, hotel or corporate/VPN internet connection is being used
    4. You are attempting to access while traveling in motion (plane, train or automobile)

    Please follow the steps below to ensure your location settings are enabled on the device:

    iOS 5.x

    1. From the home screen, tap 'Settings.'
    2. Tap 'Location Services.'
    3. Ensure location services are 'On' at the device level.
    4. Scroll down to the application and ensure location services are 'On' at the application level.
    5. Navigate to your home screen.
    6. Double tap on the home button to open the application tray.
    7. Tap and hold your finger on the application you would like to close. The icons should being to wiggle and a minus sign will appear.
    8. Tap the minus sign to close the application. It is preferred you do this to all applications.
    9. Tap the home button or on the screen to close the application tray.
    10. Press and hold the power button at the top of the device and the physical home button simultaneously; continue holding these buttons until the screen goes black and then an Apple logo appears.
    11. The device may take a few minutes to return to the home screen.
    12. Once the device returns to the home screen, please try launching the application again.

    iOS 6.x

    1. From the home screen, tap 'Settings.'
    2. Tap 'Privacy.'
    3. Tap 'Location Services.'
    4. Ensure location services are 'On' at the device level.
    5. Scroll down to the application and ensure location services are 'On' at the application level.
    6. Navigate to your home screen.
    7. Double tap on the home button to open the application tray.
    8. Tap and hold your finger on the application you would like to close. The icons should being to wiggle and a minus sign will appear.
    9. Tap the minus sign to close the application. It is preferred you do this to all applications.
    10. Tap the home button or on the screen to close the application tray.
    11. Press and hold the power button at the top of the device and the physical home button simultaneously; continue holding these buttons until the screen goes black and then an Apple logo appears.
    12. The device may take a few minutes to return to the home screen.
    13. Once the device returns to the home screen, please try launching the application again.

    If you are accessing the game from a cellular connection or mobile hotspot, attempt to access from a Wi-Fi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode and the device may connect to a different tower with different routing. We also recommend updating your billing information under your MLB.com profile as we will use this information as a datapoint for blackout verification.

  • Frequently Asked Questions

    As an At Bat paid subscriber or MLB.TV Premium subscriber, how do I redeem At Bat paid subscription on a mobile device?

    At Bat paid subscribers with purchases linked to an MLB.com account and MLB.TV Premium subscribers will download At Bat from Apple iTunes (free download; do not purchase within app) and tap on the 'Subscriber Login' button where you can enter your MLB.com credentials to unlock At Bat paid subscription features. MLB.TV (Basic) subscribers will need to purchase a separate subscription to At Bat or upgrade to MLB.TV Premium to unlock At Bat paid subscription features and access MLB.TV live and archived content.

    I purchased an At Bat subscription from Apple iTunes. Can I use it on multiple devices?

    Yes, please follow the steps in the 'Apple iTunes In-App Purchase and Cancellation Information' section to connect your Apple iTunes in-app purchase to an MLB.com account in order to access At Bat paid subscription features on other Apple, Android and Kindle Fire/Fire Phone mobile devices, as well as listen to Gameday Audio on MLB.com using a personal computer.

    How do I enable or disable Closed Captioning in At Bat?

    When viewing MLB.TV content, you can tap the 'CC' button on the video player to enable or disable closed captioning.

    I forgot my password. What should I do?

    From the MLB.com Account screen, tap 'Forgot Password.' Enter your MLB.com account e-mail and we will send a new password to that address.

    How do I log out of At Bat?

    From the MLB.com Account screen, tap 'Log out.'

    What is the latest version of At Bat and how can I check to ensure I have the latest version?

    The current release of At Bat for devices that are not running iOS 7 or greater is 6.4.1. You can verify that you have the latest version by navigating to 'Settings' and tapping on 'About MLB At Bat.'

MLB.com Customer Service

If you have any questions or require troubleshooting assistance, please call us toll-free at 866-800-1275 (US) or 512-434-1542 (International) or you can submit an inquiry. Our business hours are Monday through Friday from 9AM to 6PM ET.

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Ticketing Support

If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support.

Accessibility

We are available to respond to your closed captioning questions and needs.

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For immediate closed caption issues:

Phone: 866.239.1284
Fax: 212-652-1760
Email: csresponse@mlb.com

If you need further assistance, and for written closed caption complaints:

Matthew Gould
VP, Corporate Communications
MLB Advanced Media
75 Ninth Avenue
New York, NY 10011
Phone: 212-485-8959
Fax: 212-485-3456
Email: matthew.gould@mlb.com